Palma Bay Rotana Resort - New Alamein

The resort is exceptionally comfortable, and it has all you need for a relaxing work retreat, which was what I needed: i.e. to sleep and work with a sea view. Staff was amazing, and I am very thankful to the Horizon restaurant team as they provided a very warm welcoming experience for me. Beyond the staff, the resort quality is found in the details as the bed linen and towels, quality of the mattress & pillows, and of the hand soap was exceptional (and I am difficult to please on this). Fully digitalised with 24hrs in-room dining you can cast your Netflix into the big room screen and just enjoy. View from the room/balcony is amazing, the sea water is beautiful and warm and the beach is fully equipped – view from the room was relaxingly blue turquoise. If the beach is too windy, which was often the case in the afternoon, you can enjoy the swimming pool as it is more sheltered. Finally, I arrived in Egypt very tired and with a severe back pain so I asked the resort if they had any SPA/massage services. They do and they are totally worth it. Lily just recovered my back, painful but effective. I hope I can come back soon. An added note - this resort is perfect for families with small children as it has a children’s park, a dedicated large swimming pool and the beach is shallow, warm and calm.

I quite liked the location of the hotel, it is quiet, but located on a beach with sports activities, lots of families. I had booked at the last minute, so chose Rotana, because coming from the UAE, it is a very recognisable and trusted brand. I wasnt disappointed. Right from the time I checked in, the General Manager, Tamer Saleh, was right there with the front desk staff helping and talking to guests. I quite appreciated the hands-on, friendly approach. Wael was in touch with me over Whatsapp, got me an upgrade, informed me of all the transport costs for car rental. Great service. I have to specially mention the polite, friendly and extremely helpful front desk staff, Yousra, Rana and Ahmed (Al Toukhy), the transport in-charge Ahmed and Moustafa (always smiling), the in-house dining guy Youssef. and all the helpful staff in the breakfast area. A special thanks to all of them for making my first trip ever to Egypt so nice. They are many restauants on the main road facing the hotel. The hotel has its own beach and pools, so ideal for families with small children. Thank you Rotana for your great team !

Clean place and good facility. Yousra from the reception team was so kind with extremely good customer service and support. Would recommend anyone to ask for Yousra in case you need exceptional service.

Yousra from Reception has the best customer service EVER, she did an outstanding job making me feel at home since check in to the end of the stay, very professional and I am sure she will have a very bright future in hospitality, and thanks to Mohamed from lobby bar also he is very friendly and polite, the food is very delicious and the beach is very wonderful and the spa there is nice. will definitely come back

Everything . From the housekeeping Ms Shrouk, Concierge Department Mr Hassan , everyone from hotel r helpful , friendly .